Privacy Policy

When you place an order through the website , you agree that we can use and process your personal information in accordance with our Data Protection and Privacy Policy -Data Protection Act 1998

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.


Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control ("Force Majeure Event").

The Site relies in part on software to work. Software has bugs. Whilst we monitor the Site and try to fix bugs promptly, we do not guarantee that the Site will be error free, available all the time and/or free from viruses.


If we fail, at any time to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.



If any provision of these terms and conditions is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such provision will to that extent be severed from the remaining terms and conditions or from the remaining provisions of any such contract which will continue to be valid to the fullest extent permitted by law.


Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.


Dispute Resolution

If you are not happy with how we or a Merchant have handled any complaint, you may want to submit your dispute for online resolution to the European Commission Online Dispute Resolution platform. Information on this service and how it can be used can be found the platform.


Law and Jurisdiction

These terms and conditions are governed by English law. Any dispute arising from, or related to these terms and condition shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Tips For Keeping Safe On The Internet

What is Phishing?

Phishing is a method used by fraudsters to deceive individuals into handing over data such as usernames and passwords.

Phishing messages generally try to convince the recipient that they are from a trusted source. The message will often suggest there are issues with the recipient's account that requires immediate attention.

These emails may contain some of your personal information as the fraudsters may collate data from a number of sources to trick you into thinking that the communication you receive is authentic and from a legitimate organisation.

Embedded links within the message may direct you to a hoax website where your login or personal details may be requested. You may also run the risk of your computer or smartphone being infected by viruses. 

Once your personal details have been accessed, criminals can then record this information and use it to commit fraud crimes such as identity theft and bank fraud.

How to Avoid Phishing Scam

Phishing scams are getting more sophisticated. Whilst e-commerce is generally very safe, please do be careful about giving out your personal information over the internet and, in particular:

  • Be wary of any email which contains urgent requests for personal financial information.
  • Be suspicious of any email which ask for you to verify your username, password or account information.
  • If you suspect a message isn't authentic, don't click on the links but, instead, call the company on the telephone, log into the website directly by typing the web address into your browser or use the company's app which you already have downloaded on your device.
  • When communicating information such as credit card numbers or account information online, make sure that the website is a secure website.

Keeping Your Account Secure and Your Password Safe

We will also never email you to ask you to disclose or confirm your password or to download any software to be able to access your account. You're the only person who needs to know your password - don't share it with anyone. If you think someone may know your password, change it immediately. Here are our tips for making your password secure:

  • Use a complex password: to increase the security of your account and prevent malicious use of your account, create a complex password: avoid using a simple password that is easy to guess (e.g. password123).
  • Use a longer password: each additional character helps so we would recommend using at least 8 characters. You could even use a memorable phrase or sentence.
  • Include characters other than letters: include numbers and symbols to make your password more secure.
  • Change your password regularly.
  • Never use the same password for multiple accounts - this will increase your security.
  • Never email anyone your password, and most importantly, never respond to an email asking for your password. 
  • Avoid writing down your passwords, if at all possible. If you must write down any password, store it securely away from your computer.

We also encourage you to make sure that the antivirus programs on your computer are updated regularly.

Remember: Shieldsie will never send emails asking you to verify, confirm or update your personal details. You can report phishing emails to us at